Refund policy

Return window

Return requests must be raised within 5 days of delivery. What you can return depends on the type of product — the exact policy for each item is shown on its product page. Requests raised after this window may not be accepted.

What you can return

Clothing & footwear — if the size or fit isn't right, you can return or exchange the item within 5 days of delivery, provided it is unused, unwashed and in its original packaging with all tags intact.

All other products — electronics, home & kitchen, toys, jewellery, accessories and similar — are eligible for return or replacement only if they arrive damaged, defective or different from what you ordered. We do not accept change-of-mind or "no longer needed" returns on these items.

Innerwear, intimate apparel and hygiene items cannot be returned for size or change of mind for hygiene reasons — we will only replace or refund them if they arrive damaged, defective or incorrect.

Damaged, defective or wrong item

If your order arrives damaged, defective or different from what you ordered, contact us within 5 days of delivery — as soon as possible, ideally within 48 hours — with your order ID and clear photos or a short video of the item, its packaging and the shipping label. After verification we will arrange a free replacement or a full refund, subject to stock availability. Claims without photo/video evidence may not be eligible.

Return charges

For eligible size or fit returns and exchanges on clothing and footwear, a return charge may apply — charges vary by product category, size, weight and pin code, are shown on the product page where applicable, and are confirmed during the return-approval process. Original and return shipping charges are not refunded; only the product value is refunded. Replacements for damaged, defective or wrong items are always free.

Non-returnable items

For hygiene, safety and quality reasons, the following are not eligible for return unless received damaged, defective or incorrect: innerwear and intimate apparel; opened or used skincare, beauty and personal-care products; earrings and pierced jewellery; grocery and consumables; and any item specifically marked "non-returnable" or "final sale" on its product page. This does not affect any rights you may have under applicable law.

Condition of returned items

To be accepted, returned products must be unused, unwashed and in their original packaging with all tags, labels, accessories, freebies and the invoice intact. Returns that do not meet these conditions may be rejected, or a reasonable deduction may be made for missing accessories, used condition or reduced resale value.

How returns are collected

Approved returns must be handed over only to the logistics partner arranged by AllQwik. Please do not self-ship a return unless we specifically ask you to — self-shipped returns sent without approval may be refused and cannot be reimbursed.

Cash on Delivery (COD) & how refunds are paid

Where Cash on Delivery is offered (shown on the product page), we may verify the order by call or message before dispatch and reserve the right to cancel unverified, incomplete or suspicious COD orders. Refunds on prepaid orders are returned to the original payment method; for COD orders, refunds are issued to a bank account or UPI ID you provide after verification.

Refund timeline

Once a returned item is received and inspected, we will notify you whether the refund is approved or rejected. Approved refunds are processed within 7–10 business days through the original payment method (or another method where appropriate). Applicable shipping charges, payment-gateway charges or return charges may be deducted from the refund where relevant.

How to start a return

1. Go to the Contact page and send us your order ID with photos/video and the reason. 2. We reply with approval status and pickup instructions. 3. Keep the item unused in its original packaging until pickup. Returns sent without prior approval may be refused.

Fraud prevention

To protect genuine customers, we reserve the right to decline return or refund requests that show signs of abuse — including repeated claims, missing-item claims contradicted by delivery evidence, or returned items that are used, swapped or incomplete.

Start a return via the Contact page — mention your order ID. AllQwik may update this policy at any time; the version shown here applies to your order.