Shipping policy

Processing time

Most orders are picked, packed and dispatched on the same or the next working day after payment confirmation. Dispatch timelines may occasionally vary depending on supplier processing time, weekends, public holidays or unforeseen circumstances.

Delivery time

Most orders are delivered within 4–7 working days from the date of dispatch, depending on your pin code. Metro cities are usually at the faster end; remote or difficult-to-reach pin codes may take a few extra days. Delivery estimates are indicative and not a guaranteed commitment.

Shipping charges

Delivery is free on all orders above ₹500. Orders below ₹500 carry a small flat ₹50 delivery fee, shown clearly at checkout before you pay — no hidden charges. New customers get free delivery on their first order with code FREESHIP.

Cash on Delivery (COD)

Cash on Delivery is available on selected products (shown on the product page) for serviceable pin codes. COD orders may be verified by call or SMS before dispatch, and orders we are unable to verify may be cancelled. Please keep the exact amount ready at the time of delivery. Repeatedly refused or undelivered COD orders may result in Cash on Delivery being disabled for future orders, and where a package is returned to us, re-shipping or restocking charges may apply.

Anime & Collectibles — special timelines & charges

Products in our Anime & Collectibles range (figures, resin statues, head gear and fan gear) are sourced specially for you, so their processing and delivery differ from the rest of the store. Estimated total delivery time includes both order processing (2–4 business days) and courier transit across India:

• Metro cities (Chennai, Mumbai, Delhi-NCR, Bengaluru, Hyderabad): 4–7 business days
• Tier 2 & Tier 3 cities: 6–9 business days
• Remote / regional pin codes: 8–12 business days

Shipping charges on Anime & Collectibles orders: free shipping above ₹999; orders below ₹999 carry a flat ₹150 shipping fee. Cash on Delivery is available at no extra handling charge. Timelines are realistic estimates — severe monsoon/rain, regional transit strikes or peak festive surges may occasionally cause delays beyond our control.

Tracking

As soon as your order ships, tracking details are sent to the email address and phone number used at checkout. Please ensure these details are accurate — we are not responsible for missed updates caused by incorrect contact information.

Delivery attempts & failed deliveries

Courier partners make up to three delivery attempts. Please keep your phone reachable around the expected delivery date and provide a complete, accurate address with pin code. Packages returned to us due to incorrect addresses, refused delivery or unreachable recipients can be re-shipped (additional shipping fee may apply) or refunded minus the original shipping cost.

Serviceable & remote areas

Orders shipped to remote or non-serviceable pin codes may need additional delivery time. Where delivery is not feasible, the order may be cancelled and refunded. Customers are responsible for providing accurate, complete address and contact details — AllQwik is not responsible for delays, non-delivery or additional charges arising from incorrect or incomplete address information.

Delays & events beyond our control

Courier disruptions, extreme weather, strikes or regional restrictions can occasionally extend timelines. AllQwik is not liable for delays caused by courier partners or events beyond our reasonable control, but we will always help you track and resolve a delayed order.

Risk of loss

Ownership and risk pass to you upon confirmed delivery to the address provided. Please inspect packages on arrival and report visible damage immediately (see Returns & Refunds).

Shipping questions? Reach us via the Contact page.